Return & Refund Policy

We have a 30-day return policy for eligible non-custom products. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You may also be required to provide proof of purchase.

All return requests are subject to review and approval. Submitting a return request does not guarantee that a refund will be issued.

To request a return, please contact us at sales@magnitudemagnet.com with your order information and the reason for your request.

If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior approval may not be accepted.

Custom Products

Because our magnets and other products may be individually customized and made specifically for each customer, custom and personalized products are non-returnable and non-refundable.

This includes products made using customer-provided photographs, designs, names, dates, logos, or other personalized information.

However, if your custom product arrives with a manufacturing defect, quality issue, or an error caused by us, please contact us as soon as possible after receiving your order. We will review the issue and, when appropriate, may offer a replacement, correction, or refund.

Please note that issues resulting from incorrect photos, information, designs, or instructions provided by the customer may not qualify for a refund or replacement.

Event Services

Payments for event services are non-refundable once the scheduled event service has taken place.

Because event services involve preparation, staffing, materials, equipment, and time reserved specifically for your event, we cannot issue refunds after the service has been completed.

If you experience an issue with our service during or after your event, please contact us at sales@magnitudemagnet.com so we can review the situation.

Damages and Issues

Please inspect your order or custom products upon receiving them and contact us as soon as possible if your item is defective, damaged during shipping, or if you received the wrong item.

Please include your order information and clear photographs showing the issue. Each situation will be reviewed individually to determine the appropriate resolution.

Non-Returnable Items

The following are generally not eligible for returns or refunds:

• Custom or personalized products, except in cases involving a manufacturing or quality issue

• Custom magnets made using customer-provided photographs or information

• Event services that have already taken place

• Sale items

• Gift cards

• Products that have been used, damaged, altered, or returned without prior approval

Additional products or services may be considered non-returnable where applicable.

Refunds

All refund requests are subject to review. Not all refund requests will be approved, and submitting a request does not guarantee a refund.

If your refund is approved, we will notify you and issue the refund to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have questions about a return, refund, custom product, or event service, please contact us at:

sales@magnitudemagnet.com