Shipping policy

Shipping Policy

We currently offer shipping within the United States. Shipping costs and available shipping options are calculated at checkout based on your order details, shipping destination, and the applicable carrier rates.

Shipping Costs

Shipping charges are calculated through Shopify's shipping and carrier services and may vary depending on factors such as:

Products included in your order
Quantity and total weight of the package
Package dimensions
Shipping destination and distance
Shipping service and delivery speed selected
Applicable carrier rates and surcharges
Other factors used to determine the cost of shipping

The final shipping cost, if applicable, will be displayed at checkout before you complete your purchase.

Free Shipping

Free shipping may be offered on certain products, orders, or promotions at our discretion.

Eligibility for free shipping may depend on factors such as:

The specific product or products purchased
Order subtotal or total item value
Quantity of items purchased
Current promotions or special offers
Shipping destination
Other promotional requirements

Not all products or orders qualify for free shipping. When an order qualifies, the applicable free shipping offer will be reflected at checkout.

Free shipping promotions may be limited in duration, may apply only to specific products or orders, and may be changed or discontinued at any time. Unless otherwise stated in the promotion, free shipping applies only to the shipping method specified or made available by the promotion.

Processing Times

Orders are generally processed after payment has been received. Processing times may vary depending on the products ordered, order volume, customization requirements, and other circumstances.

Custom and personalized orders may require additional processing time due to the production process.

Please note that processing time is separate from shipping transit time. An order must be processed before it is handed over to the shipping carrier.

Delivery Times

Estimated delivery times are provided at checkout when available and may vary depending on the shipping method selected and the destination.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, incorrect or incomplete shipping information, or other circumstances outside of our control.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Lost, Delayed, or Damaged Packages

Once an order has been shipped, it is handled by the selected shipping carrier. While we will do our best to assist with shipping-related issues, we are not responsible for delays caused by the carrier or circumstances outside of our control.

If your package arrives damaged, please contact us at sales@magnitudemagnet.com as soon as possible and provide your order information and photographs of the damage so we can review the issue.

For packages that are marked as delivered but cannot be located, we may request that you contact the shipping carrier or file a claim with the carrier before any resolution is considered.